Online size consultation service is now available, and will help you exchange for the right size formal clothing:

https://www.lucys.co.nz/help-with-size

Exchange Policy:

We are happy to exchange your items within 30 days of the date you received your order, a one-off exchange with proof of purchase, providing the items are in their original condition with the price tags on. Unfortunately, we cannot exchange if the returned items were dirty, stained, damaged, body odor, cigarette smoke, unmistakable restaurant odor or perfume, burial or coffin clothes, washed, dry cleaned, or altered.

Refund Policy:

Please choose carefully as we do not refund any items bought online or in-store, and no store credits, unless non delivery within 30 days.